Overview
This Privacy Policy describes how Lumos, Inc. ("we," "us," or "our") collects, uses, and shares information about you when you use our website, products, and services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our Services.
Information We Collect
We collect information in several ways when you use our Services:
Information You Provide
- Account information — Your name, email address, password, and company details when you sign up
- Payment information — Billing address and payment method details (processed by our payment provider)
- Content — Documentation, files, and other content you create or upload
- Communications — Messages you send us through support, email, or other channels
Information We Collect Automatically
- Usage data — Pages visited, features used, time spent, and clicks
- Device information — Browser type, operating system, IP address, and device identifiers
- Cookies — See our Cookie Policy for details
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process payments and send transactional communications
- Send product updates, security alerts, and administrative messages
- Respond to your comments, questions, and customer service requests
- Personalize your experience and provide relevant content
- Analyze trends and usage to improve our Services
- Detect, prevent, and address technical issues or fraudulent activity
- Comply with legal obligations
How We Share Your Information
We do not sell your personal information. We may share information in these limited circumstances:
- Service providers — Third parties that help us operate our Services (hosting, analytics, payment processing)
- Legal compliance — When required by law, court order, or government request
- Business transfers — In connection with a merger, acquisition, or sale of assets
- With your consent — Any other sharing will be done with your explicit permission
Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption — All data is encrypted in transit (TLS) and at rest (AES-256)
- Access controls — Strict role-based access to customer data
- Regular audits — SOC 2 Type II certified with annual third-party audits
- Incident response — 24/7 monitoring and rapid response procedures
For more details, visit our Security page.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access — Request a copy of the information we hold about you
- Correction — Update or correct inaccurate information
- Deletion — Request that we delete your information
- Portability — Receive your data in a portable format
- Opt-out — Unsubscribe from marketing communications at any time
To exercise these rights, contact us at contact@lumos.com.
Data Retention
We retain your information for as long as your account is active or as needed to provide our Services. We may retain certain information after account closure to comply with legal obligations, resolve disputes, or enforce our agreements.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that any transfers comply with applicable data protection laws and that appropriate safeguards are in place.
Children's Privacy
Our Services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our Services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our practices, please contact us:
- Email — contact@lumos.com
- Address — Lumos, Inc., 123 Market Street, Suite 400, San Francisco, CA 94103
- Data Protection Officer — contact@lumos.com